Technical Support Name* Company* Phone* Email* Ion Source*Select Ion SourceGridless eHGridded RFICPGridded KDCPower SuppliesProduct Serial Number Sales Number Please explain issueBefore Uploading Files*Before uploading files* Show controller front panels before enabling (auto controller in standby) so we can see setpoints before enabling. For RF ion sources, be sure to include the RF generator and show the entire front panel. Before recording, switch the RF controller to show operating frequency by pressing the button below PGM in the display. Enable the source and show operation until the failure or incorrect operation occurs and any help messages that are displayed. Describe the failure and any preceding chamber events or observations. Did this occur after a maintenance event or a vent? Please indicate (check the box below)*Please indicate (check the box below)* If the equipment has been operating successfully If this is a new installation Upload Media Drop files here or Select files Accepted file types: jpg, jpeg, gif, png, mp4, mov, avi, Max. file size: 3 MB, Max. files: 10. If your file size exceeds the limits above, you can upload videos to YouTube, Vimeo or another video platform in a few easy steps. Once the video has been uploaded to the video platform add the URL to the box below. If you have more than one video, enter them separated by commas.Video URL CAPTCHA